Privacy Policy

Last Updated: May 16, 2026
Effective Date: May 16, 2026

Welcome to https://shine.vivitrove.com/ (referred to as “this website”, “we”, “us”, or “our”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you visit or use our website and related services.

If you have any questions or concerns about this policy, please contact us at:
Email: vivitrove88@gmail.com

1. Information We Collect

We may collect the following types of personal information when you use our website:

1.1 Information You Provide Voluntarily

  • Name, email address, shipping address, phone number, and payment information (processed through secure third‑party payment gateways) when you register, place an order, or subscribe to our newsletter.

  • Communication content when you contact customer support or submit feedback.

1.2 Information Collected Automatically

  • Device information (IP address, browser type, operating system, device identifiers).

  • Usage data (visit time, pages viewed, clicks, referral URL).

  • Information collected via cookies and similar tracking technologies (see our Cookie Policy below).

1.3 Information from Third Parties

  • If you log in via social media accounts (e.g., Google, Facebook), we may receive your public profile information (nickname, avatar, email address) from that platform.

2. How We Use Your Information

We use the collected information for the following purposes:

  • Process your orders, deliver products, and provide after‑sales service.

  • Manage your account and send important service information (e.g., order confirmation, shipping updates).

  • Respond to your customer service inquiries, complaints, or technical support requests.

  • Improve website experience, analyse user behaviour, and enhance our products and services.

  • Send you promotional offers and product recommendations (you may opt out at any time).

  • Prevent fraud, maintain account security, and comply with legal obligations.

3. How We Share Your Information

We do not sell or rent your personal information. We may share your information only in the following circumstances:

  • Service Providers: With payment processors, shipping carriers, email distribution platforms, and analytics providers (they are contractually obligated to keep your information confidential and use it only for the services we request).

  • Legal Requirements: When required by law, court order, government investigation, or to protect our legal rights.

  • Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred as part of the transaction.

  • With Your Consent: Any other situation where you have given us your explicit consent.

4. Cookie Policy

Our website uses cookies and similar technologies to:

  • Maintain session state (e.g., keep you logged in).

  • Collect analytics data (e.g., Google Analytics).

  • Serve personalised advertisements (e.g., via Facebook Pixel, Google Ads).

You can disable cookies through your browser settings; however, doing so may affect certain website functionalities.

5. Your Data Protection Rights

Depending on your jurisdiction (including under the GDPR, CCPA, and other applicable laws), you may have the following rights:

  • Access, correct, or delete your personal information.

  • Restrict or object to certain processing activities.

  • Data portability (receive your data in a structured, commonly used, machine‑readable format).

  • Withdraw consent (without affecting the lawfulness of processing based on consent before its withdrawal).

To exercise any of these rights, please contact us at vivitrove88@gmail.com. We will respond within a reasonable period (typically 30 days).

6. Data Storage and Security

  • Storage Location: Your personal information may be stored on our servers or those of our service providers, which could be located outside your country/region.

  • Security Measures: We use industry‑standard technical and organisational measures (e.g., SSL encryption, access controls, regular audits) to protect your data. However, no method of transmission over the Internet is 100% secure.

7. Children’s Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately so we can delete it.

8. International Data Transfers

If you access our website from outside your home jurisdiction, please be aware that your information may be transferred to and processed in countries that may not provide the same level of data protection as your country of residence. We use appropriate legal mechanisms (such as standard contractual clauses) to ensure adequate protection for such transfers.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be prominently posted on our website or notified to you by email. Your continued use of the website after the effective date constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions, complaints, or suggestions regarding this Privacy Policy or our data processing practices, please contact us at:

Email: vivitrove88@gmail.com
Website: https://shine.vivitrove.com/

Shopping Cart