orders
Can I modify or cancel my order after it's placed?
Orders are processed very quickly once submitted. If you need to modify or cancel your order, please contact us immediately at vivitrove@gmail.com. We’ll do our best to accommodate your request, but if your order has already entered the processing stage, we cannot guarantee any changes.
How long will it take for my order to ship?
Orders are typically shipped within 2 to 3 business days after being placed. Please note that we do not ship on Saturdays, Sundays, or public holidays.
For larger crystals, packaging and shipping may take a bit longer to ensure they arrive safely and securely — generally 3 to 7 business days. Additionally, during peak shopping periods (such as major sales events or holidays), overall processing times may be extended.
If your order takes longer than expected due to inventory or other special circumstances, we will notify you via email in a timely manner.
How long will it take to receive my package?
For the contiguous United States, shipping typically takes 2 to 7 business days. For ground shipping, delivery may take 7 to 14 business days. For international orders, shipping can take up to 4 to 6 weeks. Please note that all estimates are based on business days and do not include weekends or public holidays. International orders may also experience delays due to customs clearance.
Returns, Exchanges & Refunds
Do you accept returns?
We only accept returns due to product quality issues. If the item you received has a manufacturing defect or damage, please contact us within 20 days of delivery. Return requests beyond 20 days or for non-quality issues will not be accepted.
What qualifies as a quality issue?
Quality issues include:
Obvious manufacturing defects (e.g., loose setting, chain breakage, plating peeling, etc.)
Damage to the item in its unused condition
The received item clearly does not match the ordered specifications (wrong item sent)
The following are NOT considered quality issues and are not accepted for return:
Normal wear and tear (scratches, plating fading, natural oxidation)
Damage caused by improper use, bumps, or contact with water, chemicals, or perfume
Variations in natural crystal color, texture, or inclusions (every crystal is unique; product images are for reference only)
Personal reasons (e.g., change of mind, wrong size, dislike, etc.)
My item has a quality issue. How do I request a return?
Please contact us at vivitrove@gmail.com with the following information:
Order number
Clear photos or videos of the quality issue (taken from multiple angles)
A brief description of the problem
We will review your request and respond within 24–48 hours. If the issue is confirmed as a quality problem, we will provide you with a return label and instructions. Unauthorized returns will not be accepted.
How long will it take to receive my refund after returning an item?
Once we receive and inspect your return, refunds are typically processed within 5–7 business days. The refund will be issued back to your original payment method. Depending on your bank or credit card issuer, it may take an additional 3–5 business days for the refund to appear in your account.
Who pays for return shipping?
For quality-related issues, return shipping costs are covered by us, and we will provide you with a prepaid return label. Instead of a refund, we strongly recommend that we send you a brand‑new replacement item at no additional cost. Please note that the original shipping fee is non‑refundable.
What if I frequently request returns?
We reserve the right to review abnormal return behavior (such as frequently applying for returns due to quality issues without providing valid evidence, or suspected abuse of our policy). If necessary, we may restrict your purchasing ability or close your account.
Crystal FAQ
Why does my crystal have textures, cracks, or inclusions? Is this a quality issue?
Not at all — in fact, it’s proof of authenticity. Natural crystals are formed over millions of years, and during that process they often develop internal features such as veils, needles, fractures, or mineral inclusions. Geologically, these are called “inclusions.” They are not defects; they are the crystal’s unique fingerprint. We do not chemically treat our crystals to achieve a fake “perfect” look. Instead, we honor their natural beauty. Slight pits or natural markings are part of each crystal’s unique character.
How should I care for and store my crystals?
To maintain the luster of your crystals and the quality of any metal components, please follow these simple tips:
Avoid chemicals: Always remove your crystal jewelry before showering, swimming, working out, or applying perfumes and lotions. Water and chemicals can damage both metal parts and some crystal structures.
Prevent scratches: Different minerals have different hardness levels. Store each crystal separately in the pouch provided or in a soft‑lined jewelry box to prevent harder stones from scratching softer ones.
Avoid extreme environments: Do not leave your crystals in direct, hot sunlight for long periods or in very humid conditions. Sunlight can fade delicate stones like amethyst and rose quartz, while humidity can tarnish silver and other metals.
What is cleansing and charging, and how often should I do it?
Beyond physical cleaning, crystals are believed to absorb stagnant or negative energy from their environment or wearer. Regular “cleansing” and “charging” help keep their energy vibrant.
Cleansing removes absorbed old or negative energy, restoring the crystal’s natural vibration.
Charging replenishes the crystal with fresh, active energy from nature.
Programming (setting an intention) is when you personally direct the crystal to assist you with a specific goal (e.g., confidence, healing, focus).
We recommend a gentle method suitable for all crystals: place your crystals on a windowsill or outside under a full moon overnight. Moonlight is safe and widely considered very effective.
What's the difference between moonlight charging and sunlight charging? Which is better?
The full moon represents completion and harvest, making it ideal for charging a crystal’s gentle, intuitive energy. The new moon is a time for new beginnings and setting fresh intentions.
Moonlight is mild and safe for almost all crystals, with no risk of physical damage. Sunlight is much stronger; while it can charge crystals quickly, prolonged exposure (over one hour) may fade stones such as amethyst, rose quartz, and fluorite. If you prefer sunlight, limit charging to the first hour after sunrise.
Do I need to do anything with a new crystal when I first receive it?
We recommend a deep cleansing and charging before first use, so the crystal can better align with your personal energy field. You can use the moonlight method described in Q3‑Q4, or simply place the crystal overnight on a clear quartz cluster or on a bed of small tumbled crystals.
Can I sleep, shower, or exercise while wearing my crystal?
For the crystal’s longevity, we advise against it.
Sleep: If you are a light sleeper or prone to vivid dreams, place the crystal on your nightstand rather than wearing it, so it doesn’t interfere with your natural energy cycle.
Shower/Swim: Hot water, soap, chlorine, and sulfur can corrode metal settings and damage certain crystal structures.
Exercise: Sweat contains salts, and physical impact may cause cracks or bend metal settings.
What are chakras? How do crystals work with them?
Chakras originate from the ancient yogic system. They are seven main energy centers located from the base of your spine to the crown of your head. Each chakra corresponds to a specific color, physical organs, and emotional themes. When these energy wheels become blocked or imbalanced, it can lead to physical or emotional discomfort. Crystal healers believe that certain colored crystals, due to their natural frequency, can help balance and unblock the corresponding chakras.
Which crystals should I use for each chakra?
Below is a simple chakra‑crystal guide to help you choose:
| Chakra | Location | Color | Example Crystals |
|---|---|---|---|
| Crown | Top of head | Purple / White | Amethyst, Clear Quartz |
| Third Eye | Forehead / between brows | Indigo / Deep purple | Lapis Lazuli, Fluorite |
| Throat | Throat / collarbone area | Sky blue / Light blue | Aquamarine, Amazonite |
| Heart | Center of chest | Green / Pink | Rose Quartz, Green Aventurine |
| Solar Plexus | Upper stomach / ribcage | Yellow / Gold | Citrine, Tiger’s Eye |
| Sacral | Lower abdomen (below navel) | Orange | Carnelian, Orange Calcite |
| Root | Base of spine / tailbone | Red / Black | Red Jasper, Black Obsidian |
How do I practice chakra healing with crystals at home?
You can try this simple “crystal chakra layout” meditation:
Prepare: Find a quiet place where you won’t be disturbed. Lie down comfortably and remove any electronic devices.
Place crystals: According to the table above, place the corresponding crystal on each chakra point (e.g., rose quartz on your heart).
Breathe: Close your eyes and take 3–5 deep breaths. Imagine breathing in light and calm, and exhaling anxiety and tension.
Meditate: Slowly bring your awareness from the base of your spine up to the crown of your head, visualizing each chakra spinning smoothly and evenly.
Duration: Remain still with the crystals for 10–15 minutes, or until you feel a deep sense of energetic balance.
Can pregnant women or children use crystals? Any safety precautions?
Pregnant women: Gentle, nurturing stones such as rose quartz, moonstone, and kunzite are generally well‑suited during pregnancy. It is often recommended to avoid very strong “protective” or intense clearing stones (like black obsidian or hematite) until after delivery.
Children: For young children, we recommend supervised, short‑term contact with crystals, and always keep small stones away from mouth to prevent choking. Gentle, calming stones (pink or light purple) are often suitable.
Physical safety: Some crystals may dissolve in water or release toxic heavy metals. Please research a stone’s safety before placing it in drinking water or soaking it for long periods.
What is "intuitive selection" of crystals? How do I choose the best stone for me?
Choosing a crystal isn’t only about matching properties on a chart — intuition plays a big part. You can try these methods:
Close your eyes, take a deep breath, and silently state your intention. Then open your eyes and pick the stone that first catches your attention.
Simply notice which stone you feel drawn to at the moment. Trust your first feeling.
How do I "program" or set an intention for my crystal?
After cleansing and charging, you can program your crystal to work toward a specific goal.
Hold the crystal in your hands, enter a calm, meditative state, and sincerely speak or think your intention. For example, while holding a citrine, you might say: “I will work toward financial freedom, and I will notice every opportunity to earn.” This intention‑setting helps you manifest your goals more actively.